Training
MSB (Managing the Service Business) Training services focus on Customer Service, Leadership Development, Performance Management and Employee Engagement.
Approach
- Bespoke training programmes, developed using the Analyse, Design, Develop, Deploy framework, that understand the unique challenges, cultures and requirements of your organisation
- Blended solutions. MSB design and develop course materials, e-learning, video materials, workbooks, Train-the-Trainer programmes, business simulations.
- Award-winning, innovative training courses
- More than 150 Subject Matter Expert and Training Consultants
- Industry and functional experience tailored to meet your needs
- International footprint
Quality Measures
- ISO9001:2000
- IiP
- PRINCE2 Project Management
- Evaluation procedures (Kirkpatrick methodology)
Organisational
- IiP attainment
- Inculcates new skills and expertise
- Service-Profit chain: increased engagement, customer/employee loyalty, revenues
- Innovation, leadership & management skills
- Cultural alignment
- Retention, managed turnover
- Flexibility to meet precise requirements
Value
- Bespoke training is more cost-effective than off-the-shelf
- MSB supplier management
- Consolidated invoicing
- Lower cost per head of training
Return on Investment
- Demonstrable % and £ evidence for investment in training
- Uniquely positioned to demonstrate measurable ROI
- Engagement scores
- On budget, on-time delivery
- Financial and organisational performance improvements
. . . how can you make it happen?
“The training is first class and will make an essential, positive impact”
- BMI
